Frequently Asked Questions
Got questions? We’ve got answers. If you don’t see yours, hit us up!
Read DocsMateria Theme
Materia was built for store owners who don’t want to feel limited. It’s not just a theme , it’s a performance-focused, conversion-driven experience designed to help you fully control how your store looks, feels, and performs.
Unlike other themes that often feel generic or outdated, Materia gives you full design freedom, cutting-edge UI, and real data-backed layouts that are proven to convert. You’re not stuck choosing between beauty and performance — you get both, and everything is optimized to help you sell more.
Materia is a one-time payment. No monthly fees, no hidden costs — once you buy it, it’s yours forever.
Updating Materia is super simple.
You can check out our easy YouTube video tutorials or just visit materia-dashboard.com.
Create a free account, go to the Theme Update page, and you’ll find short, step-by-step guidance to update your theme in just a few clicks.
We update Materia every 2–8 weeks with new sections, design improvements, speed enhancements, and compatibility fixes based on the latest Shopify features.
You get free lifetime access to all future updates — no extra costs. Once you purchase, you'll also get access to your own update dashboard, where you can easily download the latest version of your Shopify theme whenever we release new improvements.
Not at all. It’s built for beginners and pros alike — you can fully customize your store without writing a single line of code.
After the 3-day trial ends, all your store customizations will stay intact — nothing gets deleted or lost. You’ll simply be asked to choose a license (either the Growth or Professional plan) to continue using the theme.
We give you full access to all features during the trial so you can test everything freely before spending anything. Once you're confident Materia is right for you, you can unlock the full experience and keep building without limits.
No worries at all — we built Materia with beginners in mind. Even if you’ve never used Shopify or built a website before, you’re fully covered.
We provide step-by-step documentation, detailed videos, and simple walkthroughs to guide you through everything — from setting up your store to customizing your pages and launching your products.
Our goal is to make it as easy as possible for anyone to start and sell online, no tech skills needed.
Yes, you can change your Shopify theme without losing your products, collections, or other backend content. However, any custom code or specific customizations applied to your previous theme will not transfer automatically and may need to be re-implemented in the new theme.
Support
You can find step-by-step documentation where everything is explained super simply.
You can also check our YouTube video tutorials or visit materia-dashboard.com where you’ll find easy installation tutorials.
It’s super simple.
Just log into materia-dashboard.com and go to the Theme Update page.
You’ll also find documentation there with short, clear instructions to guide you.
Yes!
You can fully customize Materia without needing any coding skills at all.
Yes, support is included with your purchase of the Materia theme.
Simply contact us at team@materiathemes.com.
We usually respond within 12–72 working hours.
Yes, Materia is fully compatible with all Shopify apps.
More questions?
We’re here to help.Check our documentation, explore our tutorials, or reach out to our team — getting answers is quick and easy.
Store Information
Copyright 2025 Materia Inc. All rights reserved.
team@materiathemes.com